Case Study : netdirekt
Helping Clients to Help Themselves
- The Challenge:
- Help netdirekt provide secure remote KVM-IP access to allow its clients to perform routine maintenance, troubleshooting and virtual media without engaging netdirekt’s technical support department.
- The Solution:
- Attach a Lantronix SecureLinx Spider™ to a client’s server, either permanently or on an as-needed basis, to enable direct access of the server console.
- The Result:
- With the Lantronix SecureLinx Spider, netdirekt’s clients can perform routine maintenance, install operating software or troubleshoot their servers 24/7 or on an as-needed basis.
“Before we started using the SecureLinx Spider, if a client had a problem, our technical support team was blocked up to 30 minutes with one issue by helping the client manually. Now, helping a client is as quick and easy as connecting a Spider.”
– Wiethold Wagner, President
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