Helping Clients to Help Themselves
Help netdirekt provide secure remote KVM-IP access to allow its clients to perform routine maintenance, troubleshooting and virtual media without engaging netdirekt’s technical support department.
Attach a Lantronix Spider to a client’s server, either permanently or on an as-needed basis, to enable direct access of the server console.
With the Lantronix Spider, netdirekt’s clients can perform routine maintenance, install operating software or troubleshoot their servers 24/7 or on an as-needed basis.
“Before we started using the Spider, if a client had a problem, our technical support team was blocked up to 30 minutes with one issue by helping the client manually. Now, helping a client is as quick and easy as connecting a Spider.” – Wiethold Wagner, President