The best technical services.
Only at Lantronix.

We care about your success

Focused customer satisfaction

Trusted technical advisors

LEVEL Technical Services

The team at Lantronix cares about your success. Our dedicated technical experts are here to assist with your unique IoT and IT solutions. We continually improve our support organization through customer feedback and data-driven analysis. Our goal at Lantronix is to provide the best overall service, delivering the utmost in customer satisfaction.

Resource

Limited Lifetime Warranty

Provides assurance and
peace of mind, mitigating risk
and controlling costs.

Technical Resource Center

Search online for documentation,
software, tutorials and other
information to help resolve
any issues you may encounter.

Assistance

Talk with an Expert

24/7

Easily orchestrate
assistance tickets

Partner

Trusted
Technical
Advisor

Expert Support.
Quarterly Reviews.

Level 1

The LEVEL 1 service provides customers with a comprehensive set of hardware, software, and 24/7 direct technical support as shown below.

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Level 2

The LEVEL 2 service offers a designated technical specialist to work directly with your team, assisting with Lantronix device onboarding, configuration, software updates, real-time troubleshooting and remediation, and other technical issues. In addition, the specialist works closely with the product line managers to ensure your team is up to date on software change notifications, quarterly solution reviews, and previews of product roadmaps.

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Level 3

The LEVEL 3 service offers a custom support contract, providing a tailored solution with the best options based on customer requirements.

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Which LEVEL is right for you?

DescriptionLevel 1Level 2Level 3
Online Help Service
Help Ticket Portal
Phone Support 24/7
4-Hour Ticket Response
Software Updates
Configuration Assistance
Limited Lifetime Warranty
Advanced Hardware Replacement
Assigned Technical Account Specialist
Custom MSA and SLA Contract
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