The team at Lantronix cares about your success. Our dedicated technical experts are here to assist with your unique IoT and IT solutions. We continually improve our support organization through customer feedback and data-driven analysis. Our goal at Lantronix is to provide the best overall service, delivering the utmost in customer satisfaction.
The LEVEL 2 service offers a designated technical specialist to work directly with your team, assisting with Lantronix device onboarding, configuration, software updates, real-time troubleshooting and remediation, and other technical issues. In addition, the specialist works closely with the product line managers to ensure your team is up to date on software change notifications, quarterly solution reviews, and previews of product roadmaps.
|Description||Level 1||Level 2||Level 3|
|Online Help Service|
|Help Ticket Portal|
|Phone Support 24/7|
|4-Hour Ticket Response|
|Limited Lifetime Warranty|
|Advanced Hardware Replacement|
|Assigned Technical Account Specialist|
|Custom MSA and SLA Contract|
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