Advanced Out-of-Band Support

OOB Support & Maintenance Benefits

LM80 & LM83 customers have access to a variety of support resources, including self-help knowledge bases and documentation through the OOB Support site, phone andĀ e-mail supportĀ for troubleshooting or configuration assistance, and onsite visits by support technicians.

Customer Support Login

Support Resources

Lifetime Hardware Warranty

For customers with continuous and current maintenance subscriptions, Lantronix Local Managers (LM80 & LM83) are covered by a lifetime hardware warranty. Any LM that fails will be repaired or replaced with a functionally equivalent new or refurbished LM at no charge through the Lantronix Support Return Material Authorization (RMA) process.

OOB Support Site


The Out of Band Support Site is available 24/7 atĀ level.lantronix.com. Customers can request up to 10 individual accounts. Customers have access to the following:

  • Product DocumentationĀ |Ā Includes user, installation, and reference guides as well as third-party documentation. Device-specific configuration guides and advanced-topic discussions are also available.
  • Knowledge BaseĀ |Ā A constantly updated repository of common issues/solutions, tips & tricks, configuration notes, and important software notes. Also included are product-extending custom rules and configuration examples.
  • Software UpdatesĀ |Ā The most recent revisions of Local Management software are available for download. Release notes are provided for each version of software.
  • Support CasesĀ |Ā Customers can open support cases through a short form. Support will be automatically notified of the new case.

Technical Services

For issues that extend beyond the scope of normal technical support, Lantronix provides technical services that can include the following:

  • Deployment PlanningĀ |Ā Assist in the integration and deployment of the Lantronix platform into the customerā€™s network.
  • Device ManagementĀ |Ā If the included rules on Lantronix Local Manager donā€™t match the customerā€™s expectations, we can help create new rules.
  • Onsite RepairsĀ |Ā In extreme cases, Lantronix will dispatch a technician to the customerā€™s site for hardware repair or replacement.
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