Level Technical Services

The best technical services.

Only at Lantronix.

LEVEL Technical Services

The team at Lantronix cares about your success. Our dedicated technical experts are here to assist with your unique IoT and IT solutions. We continually improve our support organization through customer feedback and data-driven analysis. Our goal at Lantronix is to provide the best overall service, delivering the utmost in customer satisfaction.

Extended Limited Lifetime Warranty

Provides assurance and peace of mind, mitigating risk and controlling costs.

Technical Resource Center

Search online for documentation, software, tutorials and other information to help resolve any issues you may encounter.

Talk with an Expert 24/7

Easily orchestrate assistance tickets

Trusted Technical Advisor

Expert Support. Quarterly Reviews.

LEVEL 1 provides customers with a comprehensive set of hardware, software and 24/7 direct technical support. Our dedicated technical support specialists work with your team, assisting with Lantronix device onboarding, configuration, software updates, real-time troubleshooting and remediation, and any other technical issues.

LEVEL 2 builds on all of the features of LEVEL 1 and extends the services, offering extended warranty and advanced hardware replacement in the case of an issue with a Lantronix device in the field.

The LEVEL 3 service offers a custom support contract, providing a tailored solution with the best options based on customer requirements.

Which LEVEL is right for you?

Description	Level 1	Level 2	Level 3
Online Help Service
Help Ticket Portal
Phone Support 24/7
4-Hour Ticket Response
Technical Account Team
Configuration Assistance
Software Updates
Extended Limited Lifetime Warranty
Advanced Hardware Replacement
Custom MSA and SLA Contract