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Edge AI

Percepxion™ Edge AI Solution prototype’s seamless integration with the Qualcomm AI Hub, this integrated solution delivers a robust platform for optimized model performance, supporting the rapid development, deployment and acceleration of edge AI solutions.

Software

Centralized Management Software

Percepxion for IoT
Percepxion for IoT
IoT Device Management Platform

Services

Engineering Services
Engineering Services
Leveraging Unparalleled Expertise and Product Development

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Enterprise

Out-of-Band Management

AI-Driven Automation and Console Access for Enterprise Networks

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Lantronix Centralized Management Software

Control Center
Advanced Out-of-Band Management for LM-Series Devices & Connected Network Infrastructure
Percepxion for Networking
Percepxion for Networking
Securely Manage Distributed Enterprise Networks

Services

LEVEL Technical Services
The best technical services. Only at Lantronix.

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Enterprise
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Smart Cities

Network Infrastructure

Software

Centralized Management Software

Percepxion for Networking
Securely Manage Distributed Enterprise Networks

Services 

LEVEL Technical Services
The best technical services. Only at Lantronix.

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Smart Cities
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Government

Industrial IoT

Software

Percepxion for IoT
Percepxion
IoT Device Management Platform

Services

LEVEL Technical Services
The best technical services. Only at Lantronix.

Industries

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Transportation
Enterprise icon
Government

SOMs & Dev Kits

Embedded Controllers and Systems

Services

Engineering Services
Engineering Services
Leveraging Unparalleled Expertise and Product Development

Industries

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Smart Cities
Enterprise icon
Enterprise

Connectivity Modules

Software

Percepxion for IoT
Percepxion for IoT
IoT Device Management Software

Industries

Enterprise icon
Enterprise
Smart cities icon
Smart Cities

Resources

From training , to white papers, videos, and more, you’ll find what you need to design, develop, deploy and manage powerful, innovative remote networking and IT infrastructure management applications and solutions.

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Visit the Technical Resource Center for all of your support needs

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LEVEL Technical Services

The team at Lantronix cares about your success. Our dedicated technical experts are here to assist with your unique IoT and IT solutions. We continually improve our support organization through customer feedback and data-driven analysis. Our goal at Lantronix is to provide the best overall service, delivering the utmost in customer satisfaction.

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Extended Limited Lifetime Warranty

Provides assurance and
peace of mind, mitigating risk
and controlling costs.

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Search online for documentation,
software, tutorials and other
information to help resolve
any issues you may encounter.

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Level 1

LEVEL 1 provides customers with a comprehensive set of hardware, software and 24/7 direct technical support. Our dedicated technical support specialists work with your team, assisting with Lantronix device onboarding, configuration, software updates, real-time troubleshooting and remediation, and any other technical issues.

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Level 2

LEVEL 2 builds on all of the features of LEVEL 1 and extends the services, offering extended warranty and advanced hardware replacement in the case of an issue with a Lantronix device in the field.

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Level 3

The LEVEL 3 service offers a custom support contract, providing a tailored solution with the best options based on customer requirements.

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Which LEVEL is right for you?

DescriptionLevel 1Level 2Level 3
Online Help Service
Help Ticket Portal
Phone Support 24/7
4-Hour Ticket Response
Technical Account Team
Configuration Assistance
Software Updates
Extended Limited Lifetime Warranty
Advanced Hardware Replacement
Custom MSA and SLA Contract

Technical Resource Center

Technical Resource Center

Are your devices supported?

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Edge AI

Percepxion™ Edge AI Solution prototype’s seamless integration with the Qualcomm AI Hub, this integrated solution delivers a robust platform for optimized model performance, supporting the rapid development, deployment and acceleration of edge AI solutions.

Software

Centralized Management Software

Percepxion for IoT
Percepxion for IoT
IoT Device Management Platform

Services

Engineering Services
Engineering Services
Leveraging Unparalleled Expertise and Product Development

Industries

Smart cities icon
Smart Cities
Automotive icon
Transportation
Enterprise icon
Enterprise

Out-of-Band Management

AI-Driven Automation and Console Access for Enterprise Networks

Software

Lantronix Centralized Management Software

Control Center
Advanced Out-of-Band Management for LM-Series Devices & Connected Network Infrastructure
Percepxion for Networking
Percepxion for Networking
Securely Manage Distributed Enterprise Networks

Services

LEVEL Technical Services
The best technical services. Only at Lantronix.

Industries

Enterprise icon
Enterprise
Smart cities icon
Smart Cities

Network Infrastructure

Software

Centralized Management Software

Percepxion for Networking
Securely Manage Distributed Enterprise Networks

Services 

LEVEL Technical Services
The best technical services. Only at Lantronix.

Industries

Smart cities icon
Smart Cities
Enterprise icon
Government

Industrial IoT

Software

Percepxion for IoT
Percepxion
IoT Device Management Platform

Services

LEVEL Technical Services
The best technical services. Only at Lantronix.

Industries

Automotive icon
Transportation
Enterprise icon
Government

SOMs & Dev Kits

Embedded Controllers and Systems

Services

Engineering Services
Engineering Services
Leveraging Unparalleled Expertise and Product Development

Industries

Smart cities icon
Smart Cities
Enterprise icon
Enterprise

Connectivity Modules

Software

Percepxion for IoT
Percepxion for IoT
IoT Device Management Software

Industries

Enterprise icon
Enterprise
Smart cities icon
Smart Cities

Resources

From training , to white papers, videos, and more, you’ll find what you need to design, develop, deploy and manage powerful, innovative remote networking and IT infrastructure management applications and solutions.

Support

Visit the Technical Resource Center for all of your support needs

Firmware & Software icon
Firmware & Software
Installation tools icon
Installation Tools
Documentation icon
Documentation
Support icon
Get Support
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