Extended Support Services

Lantronix supports a combination of valuable services that extend the warranty periods, improve your technical support and provide better protection for your important network equipment and data center assets.

Lantronix Service Options

Extended Warranty

  • Extends warranty service and support coverage
  • 11 x 5 toll-free technical support for US (domestic) and Canada
  • 24 x 7 on-line knowledgebase

Advanced Replacement

  • In the unlikely event of product failure, provides replacement equipment with minimal down-time
  • Replacements shipped overnight where available

24 x 7 Technical Support

  • Get special 24 x 7, toll-free technical support coverage from Lantronix’ expert technical support team.

Instructions

  1. Contact any authorized Lantronix reseller or distributor in the U.S. or Canada to place your order using the Service Part Number(s) provided. For assistance please contact our Customer Service department at 800-422-7055.
  2. Upon placing your order, you will receive an email explaining how to register your model number(s), serial number(s) and other key information needed to activate your account.
  3. When we receive your registration, Lantronix will send a confirmation and instructions on how to obtain services.
  4. Lantronix Extended Support services are subject to our Extended Service Terms and Conditions.

Qualifying Products

Extended Warranty Advance Replacement 24×7 Support
SLC8008/16/32/48 X X X
SLC08/16/32/48 X X X
EDS8PR/16PR/32PR X X X

Available Support Plans

Included Warranty Extended Warranty Advance Replacement 24×7 Support Avail. Extended Support Plans
SLC 8000 8/16/32/48 3 Years n/a First 3 First 3 Premium Services
First 5 First 5 First 5 Extended Premium Services
SLC 8/16/32/48 2 Years
3rd Year
4th Year
5th Year
2nd Year
3rd Year
4th Year
5th Year
2nd Year
3rd Year
4th Year
5th Year
Customizable
EDS8PR/16PR/32PR 2 Years
3rd Year
4th Year
5th Year
2nd Year
3rd Year
4th Year
5th Year
2nd Year
3rd Year
4th Year
5th Year
Customizable