Senior IT Support Engineer

 

Job Title: Senior IT Support Engineer
Job Code: 410-01-1220
Job Function: IT Support
Classification: Regular Full Time
Compensation: Base Salary + Bonus + Equity
Location:  Irvine, CA

Job Description

Lantronix is currently looking for a Sr. IT Support Engineer to join the team.
Reporting to the Director of IT, the Sr. IT Support Engineer is responsible for providing L1-L3 user support enterprise-wide. The primary objective of this role is to ensure users’ computing issues are resolved in an efficient and timely manner to give the best possible customer experience.

Responsibilities

  • Responsible for excellent, day-to-day onsite IT support at our Irvine HQ.
  • Provide support for our remote employees all over the world.
  • Perform IT Procurement with vendors.
  • Assist with MDM and troubleshooting mobile devices.
  • Deploy and support end-user PCs, workstations, desk and mobile phones (both software and hardware level).
  • Maintain and troubleshoot services such as Active Directory, Group Policies, DNS, DHCP, Printers, etc.
  • Troubleshoot and resolve network and end user computing issues with both software and hardware.
  • Troubleshoot and Support MFP Printers – including end user and network/infrastructure (print servers).
  • Provide support for the following list of technologies and systems: Active Directory, Office 365, MS Teams, Okta, mobile devices, WiFi, VPN, etc.
  • Work within our Helpdesk ticketing system and ensure all tickets are responded to and updated accordingly.
  • Be a point of contact for employee questions including troubleshooting connectivity issues, changes to system permissions, changes to email groups, etc.
  • Work cross-functionally with other teams.
  • Ensure that new employees have their machines ready to go; troubleshoot software and hardware issues on Windows PCs.
  • Be the model for professional customer service with our internal Lantronix teammates in all interactions; be the reason why IT has a good reputation at Lantronix.
  • Ensure proper support for important business meetings, including A/V needs and conference room equipment.
  • Oversee the roll out of new software releases and system upgrades, evaluate and install patches to machines, and resolve software and hardware related problems.
  • Support corporate IT projects with Support and Infrastructure Teams.
  • IT project management knowledge as well as ability to prioritize work, schedule critical assignments, maintain project lifecycle, and meet deadlines.
  • Must be able to complete small to moderate projects with minimal supervision

Skills and Competencies

  • Enjoy solving difficult problems and partnering with teammates to solve them
  • Excited when things can be automated
  • You thrive in a fast-paced challenging environment
  • Focused, driven and can get projects across the finish line
  • You possess excellent communication skills while having a breadth of knowledge regarding IT software (SaaS), hardware and networking
  • Hands on experience and extensive knowledge of Windows environments
  • Experience with access/identity management (AD, Okta – MFA, SSO)
  • Proficiency with Office 365, Teams Meetings, and similar applications
  • Exemplary customer service
  • Keen sense of security
  • Familiar with providing end user remote support
  • Ability to troubleshoot TCP/IP networking issues and services

Requirements and Qualifications

  • 5+ years previous IT Support experience
  • A valid driver’s license
  • Excellent written and spoken English
  • An Associate’s or Bachelor’s degree from an accredited college or university. Technical degrees are a plus.
  • Degree in Computer Science and/or related field training
  • Microsoft Technology Specialist (MCTS), and/or Microsoft Solutions Associate (MCSA) certification
  • Extensive hands on experience with Desktop Support, Networking, Office 365, Active Directory
  • Experience administering MS Exchange Server in a Hybrid Office 365 environment.
  • Must be willing to:
    – Carry a company-issued cell phone for on-call support
    – Work on-site at the corporate headquarters during standard business hours
    – Work flexible hours when needed (early mornings, after-hours, etc.)
  • Considered a plus:
    – Okta identity management implementation and administration experience
    – Global corporate infrastructure architecture design and implementation experience
    – All IT certifications such as:

    • CompTIA – A+, Security+, Network+
    • Microsoft – MCE, MCSE, MCSA, etc.
    • ITIL
    • CISP
    • Cisco – CNE, CCNA, etc.

Apply Now

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