Case Study : Epson
Remote Access & Control of Projectors… only one Click AwayChallenge: Solution: Benefit: |
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Epson products are known throughout the world for their superior quality,
functionality, compactness and energy efficiency. When customers demanded remote access features added to this list, Epson turned to the networking expertise of Lantronix.
The Situation:
Epson's Projector Customers Needed Remote Access To Product Capabilities
Dedicated to providing its customers with digital image innovation, Epson’s main product lines comprise information-related equipment such as printers and projectors, electronic devices including displays, liquid crystal panels for projectors, semiconductors and quartz devices, and precision products such as watches.
Due to mounting customer need for easy remote access to equipment, Epson required a means for providing network capability to its full line of professional multimedia projectors. The chosen solution also needed to work with Epson’s existing technologies, enabling enhanced control via the company’s proprietary projector management system software.
The need for networked projectors was most apparent in large educational institutions, one of the largest markets for Epson’s projectors. College classrooms typically have projectors mounted in the ceiling, making maintenance efforts difficult. Without remote control and access to these projectors, service personnel would need to go to each room, climb up and then open the projector manually to figure out what maintenance is needed.
The Solution:
A Combination Of Epson's Management Software With The UDS100 Device Server
Epson selected the UDS100 device server from Lantronix to meet its needs. The company modified its proprietary projector management system software to support the UDS100 and leverage the remote access that it provides. Epson then directed customers toward the Lantronix solution by noting in its user’s guide that Lantronix device servers are the only recommended solution for adding network connectivity to its projectors.
The UDS100 external device server from Lantronix enables users to remotely monitor, manage and control serial devices over an Ethernet network, and replace limited-distance point-to-point serial connections. The UDS100 also includes a built-in web server that can be used for configuration or to display operating and troubleshooting information on an attached device.
According to Akira Suzuki, director of LCP Business Development & Products Planning Department at SEIKO EPSON Corporation, Lantronix was chosen over other remote networking providers because of the company’s recognized worldwide service channel. “Because our projectors target a global audience, we required a technology partner that could handle the worldwide distribution and support needs of our customers,” said Suzuki. “Also, our internal testing revealed that Lantronix device-networking products are the most technologically advanced, secure and reliable solutions for providing network connectivity for our projectors.”
The Result:
Customers Enjoy Easy Access To Projector Files For Device Managment, Preventative Maintenance And Enhanced Security
With remote access to their projectors, customers can now perform a host of management tasks such as downloading files, remotely turning on and off a unit, anticipating lamp outages before they occur and running diagnostics without physically being present.
For example, in a large campus facility with many projectors, service personnel can now easily monitor and upgrade all projectors and determine bulb burn out. Firmware and other upgrades can also be handled remotely. The ability to access each projector remotely also allows for notification when a device has been unplugged, which enhances security against device theft.
Contact Info:
949-450-7240
kristine.fowler@lantronix.com
